Privacy Policy

We may collect the following categories of information:

• Contact information — name, email address, company name, and any message content you submit via our contact form.
• Usage data — pages visited, time spent, referring URLs, browser type, and device information collected automatically when you visit our site.
• Communications — records of emails, proposals, or other correspondence between you and VIAMLabs.
• Cookies and tracking data — see our Cookie Policy for details.

We use the information we collect to:

• Respond to your enquiries and provide our services
• Send you information about our services where you have opted in
• Improve our website and understand how visitors use it
• Comply with legal obligations and protect our legal rights
• Prevent fraud and maintain security

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases:

• Consent — where you have given us explicit consent (e.g. subscribing to communications).
• Legitimate interests — to operate and improve our website and services, and to respond to enquiries.
• Contract — to perform a contract with you or to take steps at your request prior to entering into one.
• Legal obligation — to comply with laws applicable to VIAMLabs.

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Email delivery providers (e.g. Resend)
• Cloud hosting and infrastructure providers (e.g. Cloudflare)
• Analytics providers

All third-party providers are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your information where required by law or to protect our rights.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months. You may request deletion at any time by contacting us.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

VIAMLabs operates globally. Your information may be transferred to and processed in countries outside your own. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: